Eligibility for Returns
You may request a return if:
- The return request is made within 7 days of receiving your order.
- The item is defective, damaged, or incorrect.
- The item is unused, unworn, and in original packaging.
Non-Returnable Items
We do not accept returns for:
- Accessories and undergarments (due to hygiene reasons), unless damaged or faulty upon delivery.
- Items purchased on sale or clearance.
- Items that have been worn, washed, or altered.
How to Request a Return
To request a return, please contact us via:
📧 sundara.styles@outlook.com
📞 017-545 1176
Please include:
- Your Order Number
- A brief explanation of the issue
- Photo evidence (if applicable)
Once approved, we will provide return instructions.
Return Shipping
Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.
We recommend using a trackable courier for your protection.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved, your refund will be processed within 7–14 business days to your original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Exchange Option
If you prefer, you may request an exchange for the same item in a different size or color, subject to availability.
Late or Missing Refunds
If you haven’t received your refund after 14 days:
- Check your bank or credit card provider.
- Contact your payment gateway (e.g., PayPal, bank).
- If still unresolved, reach out to us directly.
Contact Us
For any issues or clarification, please get in touch:
SUNDARA STYLES SDN. BHD.
15-2-1, LEVEL 1, JALAN SETIA PRIMA R U13/R
SETIA ALAM 40170 SHAH ALAM, SELANGOR, MALAYSIA
📧 sundara.styles@outlook.com
📞 017-545 1176